First Utility Contact Number – Gas and Electricity Enquiries

First Utility, Customer Service Contact Number

Call First Utility on their customer service contact number: where you will get assistance regarding your gas and electricity queries. On this number, you can submit your meter readings if you are unable to access online account. From installation to cancellation of services, all your problems can be solved by contacting First Utility phone number:   This number will directly connect you their customer services department.

How can I Contact First Utility?

You can call on from 8 am to 8 pm on weekdays and from 9 am to 4 pm on Saturdays. To learn more about First Utility Gas and Electricity services, phone the First utility customer service helpline on during opening hours (8 am to 8 pm on Weekdays and 9 am to 4 pm on Saturdays).

Calls made on this number will be charged 5p/ minute plus your phone provider access charge. Customers can also reach out to First Utility advisor either by email or Twitter. The email address to get in touch with the customer representative is, Twitter users can contact First Utility advisors on: @FirstUtility . The customer services team of First Utility is available from 8 am to 6pm on Weekdays.

Introduction To First Utility:

First Utility is a U.K based energy supplier company that has its headquarters based in  Warwick The company has been ranked as the seventh largest independent supplier of gas and electricity to the people of United Kingdom. The company was founded by three persons namely Mark Daeche, Marcus Citron and Darren Braham. First Utility has recently appointed its new CEO Ian McCaig. With increase in number of sales and profits, the company is now expanding its business in Germany under the name “Shell”. First Utility was the first company in United Kingdom to introduce smart meters facility to its customers. Company has appointed a well trained and highly professional dedicated team at their service centres in various parts of U.K. You can contact those service centres by simply calling on First Utility customer service number:  

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first utilityThe company claims that it provides the cheapest gas and electricity services to its loyal customers, thus making a claim that customer can save up to  £213/year. If you go with the statistics of the company, it comes out that around ten thousand people switch to First Utility every week. You can choose from four main Energy tariffs that First Utility Offers. These are mentioned below:

  • First Utility Best Price.

  • Certainty for Long term.

  • Certainty for Two years.

  • Fully Flexible.

People who are willing to switch to First Utility can call on First Utility contact telephone number:

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Why Would I Need To Contact First Utility Customer Service Department?

If there is any question in your mind that you would like to discuss with an advisor or if you are having problems with your First Utility services. Then it is the best time to contact First Utility customer services department. Dial the official First Utility phone number:  to speak to a company advisor. While calling this number make sure you have complete information about your query and your First utility account number. We have also shared some of the common queries that you might encounter when you are an active customer of First utility:

  • Unable to access online account.

  • Gas Leak.

  • Electricity Short circuit.

  • Emergency cases.

  • Bill issues.

  • Relocating.

  • Switch to First utility.

  • Install meter.

  • Meter not working.

  • Unable to Submit meter readings.

  • Plus Many more.

If you face any of the above problems or problems that are not mentioned above, then it is advisable to contact First Utility customer services team as soon as possible.

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First Utility Contact Number

First Utility Contact Number

What Is The Quick And Easy Way To Contact First Utility?

First utility has an outstanding record for customer service in the past. The best and easy way to contact First utility is by calling on their customer service phone number:   You can store this number in your contact list as this might be helpful in case of any emergency. This number will straight away connect you to the customer services representative of First utility. At the time of relocation, you need to inform the company at least two days before you’re moving to new home. Please make sure that you provide your First Utility account number to the customer representative while informing about the relocation.

First Utility ensures that your moving home process should be smooth and easy that is why they have provided their customer service number: 01926 320 700 to take assistance from their experts. One of the best thing about contacting First utility customer services number is that there is no involvement of third party member in it. Thus making it easy to connect your phone call directly to First Utility customer service team. People who are unable to access the phone service number can take help online via email. Send the email to customer services department at: . You can also contact First utility helpline team via post. Attach the required document with your post and send it at the following address:

Write At:

Customer Services,

First Utility,

PO Box 4360,


CV34 9DB.

First Utility Help & advice Contact Phone Number

Customers can call on First utility contact phone number to learn more about their online account and bills. If somebody wants to raise a complaint, he/she too can raise the complaint by calling on First Utility contact number: . Apart from this calls can be made on this telephone number to know about discounted tariffs and other promotional offers. Sometimes there can be scenarios such as gas leakage at home or fire has broke out in house due to electric short circuit. In these cases, you need to call for assistance as soon as possible. Timings to call the First Utility telephone number are from 8 am to 8 m on Monday to Friday and from 9 am to 4 pm on Saturdays. Standard call rates will be applied.

We have shared some common problems with their solutions below. If the problem is not solved by below solutions, then you can call the First Utility customer service number 

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Where can I find my TCR?

You will get your TCR written on your bill or in your annual statement. On your First Utility bill, you can find your TCR written on page number two. Besides that you can also find your TCR by logging into your First utility account and going to “Full Tariff Information” section.

Unable to find your TCR? No need to worry. Give a call on  First Utility contact number:  and you will be connected to the customer representative.

How can I submit my meter readings?

You can submit your meter readings via your First Utility online account. Follow the steps mentioned below to submit your meter readings.

  • Login to your First Utility account.

  • Now go to “Submit your meter reading” option with a default “Reading Date”.

  • You can change the actual reading date by selecting it from the calendar given on that page.

  • Enter your meter readings on that page.

  • After entering the reading, click on “Submit” button.

  • Your meter readings will be submitted to First utility team.

You can submit your meter readings by contacting the First Utility customer representative over the phone. Dial the First Utility phone number:  

Can I  change my tariff if I have First Utility fixed tariff?

Yes, you can upgrade your tariff at any point of time . However an additional fee will be charged if you change your tariff before the current tariff end date.

You can change your tariff over the phone. You just have to call the First Utility customer services phone number:

How to update details on my First Utility account?

To update your details on your online account, follow the steps mentioned below:

  • Login to your First Utility account by clicking on the link: My Account .

  • Go to “My Account” section and click on “My details” option to view your account details.

  • Now in this section, you can edit your phone numbers or email addresses.

  • Click on “Change my details” option and your details will be updated on your account.

  • You also have an option to change your bank details located at the bottom of the page. In order to confirm your changes, check box the option “I have the authority to set up a Direct Debit on the account” and click on “update”.

If you are unable to update your details on the account, give a call on First Utility customer service contact number:  The representative will help you in updating your details on your online account.

First Utility Phone number

First Utility Phone number

How to pay my First Utility bill online?

It is now easy to make payment online. Just follow the steps mentioned below:

  • Sign in to your First utility account by clicking on the link: online account.

  • On your “My Account” section, select the option “Make a payment”.

  • Now you will be prompted to enter your card details and the amount. After entering the amount and card details, click on “Pay now”.

  • Click on “Account Summary” option on that page. Your outstanding balance will be displayed on this page.

  • If there is any outstanding balance, you can pay it by clicking on “Pay now” button below the balance.

  • Enter your card details again to pay that balance and click on “Pay now” option and your payment will be processed.

  • You will receive a confirmation message within forty eight hours that your payment has been accepted.

If you are facing difficulty while paying your bill online, then you can take help from the billing team. The billing expert can be contacted by calling First Utility phone number:  

First Utility, Customer Service Contact Us

How can I raise a complaint with First Utility?

First Utility is devoted to provide you very high standard quality of customer services. In not likely situations where you are unhappy with service and want to make a complaint. Then you can get in touch with First Utility customer service department in the following ways:

  • Via Online: You have to fill the online complaints form.The customer service representative will revert you back once your online form is received by them.

  • Via Phone: Contact the customer representative over the phone to make a complaint. Call on First Utility contact number: 01926 320 700 to make a complaint to the company representative. The opening hours to contact this number are from 8 am to 8 pm on Monday to Friday and from 9 am to 4 pm on Saturdays. You can also use the Typetalk number: 18002 01926 320 700.

  • Via Post: Send your complaint via post at the following address:

Post at:

Customer Services,

First Utility,

PO Box 4360,


CV34 9DB.

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What to do If I am relocating?

If you are moving home, you have to inform First utility about it on the phone number: 01926 320 700. The representative will help you to move your services at new address. After moving home, you have to provide the following information to the customer services team:

  • Your Full name.

  • Your opening meter reading at your new house.

  • Date when you have moved to your new home.

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