Virgin Media Customer Service Contact Number

Virgin Media – Cable Broadband, Digital TV, Mobile Customer Service Number

Want to make a complaint to Virgin Media about Broadband, cable TV, landline phone and mobile services? You can raise an issue with Virgin Media Customer Service team on their contact number: 08443851611. Get technical assistance by calling on Virgin Media contact number: 08443851611. If you are living in U.K it is easy to contact Virgin Media customer service on contact number for virgin media listed here by us. The calling charges for this number are 5p/minute. To learn more about Virgin Media products and services, phone Virgin Media customer service helpline on 08443851611.

Virgin Media Customer Service

 0844 385 1611

Calls cost £0.7 per minute plus your providers access charge. You must be at least 18 years of age and be the bill payer or have the bill payers permission to use this service. We are not affiliated with this or any other company listed on this website

virgin media help and support customer service contact number

What Is Virgin Media?

Virgin Media is a telecommunication company that has its headquarters in Hampshire, England. The company was founded in 2006 and now serves people of both U.K and Ireland. Key people of Virgin Media includes the chairman, James Mooney and CEO, Tom Mockridge. With around fourteen thousand people working for the company, Virgin Media provides services in the following areas:

  • Television services.

  • Broadband services.

  • Telephony and mobile services.

Virgin Media has three subsidiaries that are mentioned below:

  • Virgin Mobile U.K.

  • Virgin Media Business.

  • Virgin Media Ireland.

U.K’s popular TiVo box is offered by Virgin Media . The company also provides fastest internet speed up to 152mbps in U.K

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How to contact virgin media?

Some of the most commonly asked questions are:

How to contact virgin media from landline?
How to contact virgin media head office?
How to ring virgin media for free?

There are various ways to contact Virgin Media technical help and support team. To get solution to your general and technical problems contact technical team via:

  • Virgin Media online chat feature. To use this facility go to “Contact Us” section on Virgin Media official website.

  • Virgin Media phone number: Give a call on Virgin Media contact number: 08443851611. Standard call charges will be applied by calling on this phone number.

If you are looking for second options or want to cancel your services with Virgin Media, contact the sales team on 08443851611. In case you were not satisfied with the services, give a call on Virgin Media Complaint number: 08443851611. The team is available 24 hours to provide assistance regarding your bills and other complaints etc.

Virgin Media Customer Service Contact Number

Virgin Media Contact Number

 0844 385 1611

For Customer service:

For Sales: 

Why should I contact Virgin Media customer services?

There may be cases where you need technical support from someone who is technically sound. Best option to get in touch with the right person is by calling virgin media customer service free number  or 08443851611  Some of the problems are mentioned below:

  • Received bill higher than usual.

  • Payment issues.

  • Slow internet speed.

  • Unable to connect your devices with Virgin media wifi.

  • To upgrade your Virgin Media package.

  • Loss of Tv services or signal not being received on TiVo box.

  • Change your Tv package.

  • Schedule a technician visit at your home.

  • Visual and audio problems on your Tv.

  • No dial tone on your Virgin Media mobile.

  • Mobile not working.

  • Upgrade mobile plan.

  • Your virgin Media device lost or stolen.

  • Schedule an installation at your home.

These are some of the common problems that you might face when you are active with Virgin Media services. However Virgin Media has structured its services infrastructure in such a way that there is no third party member or team involved while contacting them. To give call to virgin Media executive, dial Virgin media customer service contact number: 08443851611. Standard call charges will be applied on calling this phone number.

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Virgin media broadband contact number

08443851611

virgin-media-contact-number

How To Get In Touch With Virgin Media Customer Support Services?

We have shared some of  important phone numbers that will help to get in touch with various departments of Virgin Media.  Contact numbers for Virgin Media Different departments are mentioned below:

  • For Account and Billing queries: If you have a  query related to your Virgin Media online account, simply dial Virgin Media telephone number:  (if you are calling from a landline) or call on 150 (if you are calling from Virgin Media phone device).

  • For Broadband related queries: If you are receiving slow internet speed on your broadband, talk to an advisor on Virgin Media contact number: or 150 (calling from Virgin Media device).

  • Queries related to TiVo box: If there is a loss of signal on tiVo box, give a call on Virgin Media customer service number:

  • For Landline related queries: If there is no dial tone on your phone, then you can get in touch with the Virgin Media customer support team on

  • Relocating: If you are moving to new address and want to continue your services at the new address as well, feel free to contact an advisor over the phone. Use phone number  or virgin media contact number 0800 to get in touch with Virgin Media executive.

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How Can I Make A Complaint To Virgin Media?

Virgin Media has set up its executives to deal with customer complaints.  Most of the complaints are taken over phone. If you want to make a complaint about any bad experience with Virgin Media services, give a call on Virgin Media customer service phone number:  08443851611. Charges to call this number are 5p/minute. If you are calling from landline, contact the complaint team directly by calling on phone number: 150. Before calling make sure you have your Virgin Media account number with you. Your call will be connected to complaints team who will address your query and provide an appropriate solution. Common complaints handled by Virgin Media customer service  team are as follows:

  • Broadband speed is slow even though company has promised for fast internet speed.

  • Frequent loss of internet signal.

  • Charged for services that you have not subscribed.

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Besides contacting Virgin Media phone number: , you can also send an email or write to customer service centre.

To email, visit “Contact Us” section on the official site of Virgin media. Write your complaint at the following Virgin media head office address:

Virgin Media,

PO Box 333,

Matrix Court,

Swansea,

SA7 9ZJ

We have shared some common questions with their solutions that might be helpful to you. If your query is not resolved by the answers mentioned below, then give a call on Virgin Media customer support services number:

Virgin media technical support

08443851611

What are the steps to reset my Virgin Media Tv PIN?

You can reset your Virgin Media Tv PIN in the following ways:

  • Reset PIN on a V box: To reset tv PIN on V box, follow the below mentioned steps:

  1. Press down “Home” button on your Tv remote.

  2. Go to “help” and tap “Virgin TV”.

  3. On the Tv screen, click on “Got a Problem?” >  and select “TV Care”.

  • Reset PIN on a TiVo box: In order to reset pin on a TiVo box, follow the steps mentioned below:

  1. Use “Home” button on your Tv remote to go to “Help & Settings”.

  2. Tap  “Help” option and choose “TiVo box”.

  3. Select “TV Care.”

Call Virgin Media support number and select option “2” on your phone. You also have an option to call at the following Virgin Media customer service numbers:

Virgin Media contact number:  150 (calling from Virgin mobile)

 

How can I upgrade my Virgin Media plan online?

You can upgrade your Virgin Media plan online by following some easy steps:

  • Go to your Virgin Media account. To directly access the page click on: My Virgin Media.

  • Go to “Upgrades & Offers” section at top of the page.

  • Choose the package which you would like to upgrade. Also don’t forget to check “Top Offers” section on the page.

  • Tap on “Add” or “upgrade” to add the package on your account.

  • Follow instructions that are displayed on the screen.

If you want to know more about latest plans and offers, call Virgin Media customer services team on 0345 454 1111

Virgin media Support

08443851611

How can I unsubscribe my Virgin mobile services?

To unsubscribe your Virgin mobile services, give a call on Virgin Media phone number: 150 (if you are calling from Virgin mobile) or if you are calling from any other phone call on   and choose “option 1” in both the cases.

Why am I unable to connect to the Virgin Media internet?

If you are unable to connect to Virgin Media internet, check for the following conditions:

  • Check for any network outage: Firstly check for any network outage in your area. In order to check this, you will have to access any other internet connection. You can visit Virgin Media Service status  area and follow instructions on your computer screen. If you are unable to access the service status get live help from company executive by calling on Virgin Media phone number:

  • Try to open another web site: Try to open any other website on your computer bowser. Also check for any spelling mistake while entering the website name.

  • Restart your broadband router and computer: Try to restart your computer and internet equipments. Also check for any loose cable on your internet router. Restart your internet modem and check whether all the lights on modem are illuminated. If you are using Virgin Media hub, click on the link:

For Virgin Media internet problems, call the Virgin Media technical department on phone number:

How to setup video calling feature on my Virgin mobile?

In order to set up video calling feature on your mobile, dial Virgin Media customer services number: 789. If you are using 3G services enabled sim and if your sim has “ready for video calling” feature, this means video calling feature is already enabled on your device.

Contact Virgin Media Customer Service

08443851611

How can I reschedule a Virgin Media technician appointment?

If you have already set an appointment on a particular date and want to reschedule it, then follow the steps mentioned below:

  • Login to your Virgin Media account.  Click on the link: https://my.virginmedia.com/home/index to sign in to your online account.

  • Go to “Your Appointments” to check your existing appointment details.

  • Tap “Reschedule” option.

  • Select any available date for tech visit.

  • After selecting the date, click on “Next” option.

  • Confirm or update your details on the next page and then click on “Next”.

  • Click on “Confirm” at the end and your new appointment details will be displayed on the screen.

If you want to reschedule appointment over the phone, give a call on Virgin Media phone number

How can I cancel a Virgin Media technician appointment?

In order to cancel an appointment, follow the steps mentioned below:

  • Login to your Virgin Media account.

  • Go to “Your Appointments” and click on “Cancel” option.

  • Select the reason for cancellation and tap “Continue”.

TIP: If you want to cancel the procedure, click on “Return”.

Alternatively, you can call Virgin Media contact number:  to cancel the appointment.


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Virgin Media Customer Care

08443851611

Why am I unable to make outgoing calls from my Virgin Media phone?

If you are unable to make calls from your Virgin mobile, this could be due to the following reasons:

  • Your Virgin phone is faulty.

  • Activated Outgoing Call Barring facility.

  • Due to late payment of your bill, your phone services may have been limited only  to incoming calls.

  • Due to outage in your area.

If your phone is faulty:

Follow the troubleshooting steps mentioned below:

  • Unplug your Virgin phone from the mains. Plug any other phone and check whether you are able to make outgoing calls or not.

  • Take your phone at neighbour’s house and check if it works there or not.

If you have activated Call Barring:

If the Call Barring facility is enabled on your phone, then you might have to override it. For more information on how to override, click on the link: How can I bar calls to other landline and mobile phones?

Check your Virgin Media bill:

If you have made a late payment, it may be possible that your phone services have been reduced to incoming calls. Login to your Virgin Media account to check about your suspended account and make a payment online to restore your Virgin Media phone services.

If you meet above conditions and still you are unable to make outgoing calls from Virgin Media phone, contact Virgin Media customer service department

How to contact Virgin Mobile Customer Support Services?

You can get in touch with the Virgin Media customer support services by calling on the phone numbers mentioned below:

For Virgin  mobile queries:

 0844 385 1611

Virgin Mobile Customer Support number: 789 (calling from Virgin mobile)

 (calling from any other phone)

For Billing and account queries:

Virgin Mobile UK contact number: 150 (calling from Virgin mobile)

0  (calling from any other phone)

Timings: 8 am to 12 pm. (7 days)

For Virgin Mobile queries:

Virgin Mobile UK phone number: 150  (calling from Virgin mobile)

  (calling from any other phone)

For more information click on the link: https://help.virginmedia.com/system/selfservice.controller

How to disconnect my Virgin  Mobile service?

You can disconnect your Virgin Media service by calling on the Virgin Media customer service number on 150 (calling from Virgin phone) or (calling from any other phone) and select option “1”.

How can I set up “video calling” feature on my Virgin mobile?

To set up “video calling” feature on your Virgin mobile, you have to call Virgin media customer support department at 789. If you have bought a 3G Virgin sim and the sim has “Ready for Video Calling” feature, then  your sim is already activated for “video calling” feature.

For more assistance, feel free to get in touch with Virgin Media customer services team.

How to reset my Virgin Media TV PIN?

If you have forgotten your Virgin Media Tv pin try :1234. If it does not work, try resetting the pin by following the steps mentioned below:

  • If you want to reset the PIN on a TiVo box:
  1. Press “Home” button on your Tv remote.
  2. Click “Help & Settings”.
  3. Select “Help”.
  4. Select “TiVo box” and then “TV Care.”
  • If you want to reset the PIN on a V box:
  1. Press “Home” button of your Tv remote.
  2. Select “Help”.
  3. Click on “Virgin TV”.
  4. Select “Got a Problem?” and then “TV Care”.

You can also call the Virgin Media service number and choose option “2” on your phone. You can call at the following Virgin Media service numbers:

Virgin Media contact number:  150 (calling from Virgin mobile)

 0844 385 1611

How can I setup a personal “voicemail greeting”?

To set up a personal “voicemail greeting”, follow the steps mentioned below:

  • First you have to call at your voicemail number.
  • Select “option 2” from the first menu.
  • Now follow the instructions to set a personal voicemail greeting.

For more queries regarding “voicemail greetings”, contact  Virgin Media customer support department.

How can I  insert my Virgin Media SIM card in my iPhone 6 device?

You can insert the Virgin Media SIM in your iPhone 6 device by following the methods mentioned below:

  • Insert the SIM removal tool (located in your iPhone box) into the SIM tray of your device. It is located on the right hand side of your iPhone.
  • Now push the tool to eject the SIM tray and remove the tray.
  • Insert your Virgin Media SIM card into the tray.
  • Put back the SIM tray and push it until it clicks into place.

For SIM issues, you can call the Virgin Media U.K customer support number.

How to connect my Virgin mobile to wifi?

  • To connect your Virgin mobile to the wifi, follow the below mentioned steps:
  • Click on the “Settings” icon on your Virgin mobile’s home screen.
  • Turn on the “Wi-Fi” option from the “Settings” menu.
  • You will see the available Wi-fi network list on your device. Choose the network which you would like to connect to your device.
  • Enter the password to connect to the selected network and select “Join”.
  • The connected “Wi-fi” network will appear at top of your screen.

For Wi-fi issues, contact the technical support team by calling on the Virgin Media contact number.

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